Grievance Redressal

We take your concerns seriously. In line with the Consumer Protection Act, 2019, the IT Act, 2000 and the DPDP Act, 2023, this page explains how to raise a grievance about our services, content, an order, or your personal data — and how quickly we respond.

1. Grievance Officer

2. How to raise a grievance

Email the Grievance Officer with:

• your name and contact details;
• order ID / service / booking reference (if any);
• a clear description of the issue and what resolution you seek;
• any supporting screenshots or documents.

3. Our response timelines

Complex cases may take a little longer; if so, we will keep you informed of the status and expected timeline.

4. Escalation

If you are not satisfied with the resolution, you may:

• reply to reopen the grievance for a senior review;
• for consumer matters, approach the National Consumer Helpline (1915) or the appropriate Consumer Disputes Redressal Commission;
• for personal-data matters, approach the Data Protection Board as constituted under the DPDP Act, 2023.

5. Scope

This process covers service quality, delivery, billing/refunds, content, community moderation and privacy. Please note that dissatisfaction with a spiritual outcome (which is faith-based and never guaranteed — see Disclaimer and Service Terms) is not itself a service defect, though we will always listen with respect.

6. Contact / संपर्क